DELIVERY POLICY
DELIVERY AND SHIPPING – Novozen
Here are the average delivery times for all orders:
Once your order is confirmed, processing usually takes 1–3 business days. On weekdays, orders are often processed the same day, but if you order on a Friday evening or at the weekend, it may take a little longer.
Once your order is processed, it will be shipped, and the average delivery time is 8–12 business days.
We do our best to make ordering and delivery as simple as possible. If you have any questions, you are always welcome to contact our customer service.
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HOW TO ORDER
At Novozen, completing a purchase is quick and easy. Go to the product page, select the color and size, and click the black “Add to cart” button.
Once you have checked your selections, click “Proceed to checkout”.
Then enter your delivery details accurately and click “Proceed to delivery”.
On the delivery page you can confirm your address. We offer free delivery on all orders – it’s our way of saying thank you. Click “Proceed to checkout” to complete your purchase.
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PAYMENT METHODS
We offer secure payment methods (SSL encryption):
• Klarna (pay later)
• Credit card (AMEX, Mastercard, Maestro, Visa)
• PayPal
• EPS
• Sofort (direct payment)
Select your desired method and click “Complete order”. You will be redirected to a secure payment page – just follow the instructions. If you encounter any problems, our team is ready to help.
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SHIPPING
Shipping is always 100% free – regardless of order size. We deliver directly to your door with no extra fees or minimum purchase.
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ORDER SHIPPING
Have you found your favorite? Then we want you to enjoy it as soon as possible.
To keep our prices reasonable and fair, we ship orders together once we reach a certain quantity. We thank you for your understanding and support.
Important: Due to increased demand or unforeseen circumstances (e.g. pandemic), minor delays in delivery may occur.
Do you need faster delivery? Please contact us via email and we will help you with the best solution.