PRIVACY POLICY

1. INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT OF THE DATA CONTROLLER

1.1 Thank you for visiting our website. This privacy policy explains how we handle your personal data when you use our website. Personal data is any information that can identify a natural person.

1.2 The data controller for the data processing on this website is Novozen. The data controller is the person or legal entity that determines the purposes and means of the processing of personal data.

1.3 To protect sensitive data (such as order information or contact messages), we use SSL or TLS encryption. You can recognize a secure connection by “https://” and the lock icon in the browser.

⸻

2. DATA COLLECTED WHEN VISITING THE WEBSITE

When you visit our website for information purposes only, the following data is automatically collected in so-called “server log files”:

• Pages visited

• Date and time of access

• Amount of data transferred

• Referring page

• Browser used

• Operating system used

• IP address (possibly anonymized)

This data is processed in accordance with GDPR Article 6(1)(f), based on our legitimate interest in securing the website and its functionality.

⸻

3. COOKIES

We use cookies to improve the user experience and offer certain functions. Cookies are small text files that are stored on your device. There are session cookies (deleted when the browser is closed) and persistent cookies.

If cookies contain personal data, they are processed in accordance with Article 6(1)(b) or (f), depending on the purpose.

You can disable cookies in your browser, but this may limit the functionality of the website.

⸻

4. CONTACT

If you contact us via form or email, the information you provide will only be used to process your inquiry. The processing is in accordance with GDPR Article 6, Paragraph 1, Letter f – or Letter b, if the inquiry relates to a contract. Once the processing is complete, the information will be deleted, unless there is a statutory retention obligation.

⸻

5. CUSTOMER ACCOUNTS AND ORDER PROCESSING

When you create an account or place an order, we process your information in accordance with GDPR Article 6, Paragraph 1, Letter b. The data will be stored for as long as it is necessary for the fulfillment of the contract and thereafter in accordance with the requirements of the law. After this period, it will be deleted, unless you have given separate consent.

⸻

6. USE OF DATA FOR DIRECT MARKETING

6.1 Newsletter – If you have signed up and confirmed the newsletter, we will use your email address in accordance with GDPR Article 6(1)(a). You can unsubscribe at any time via link or email.

6.2 Offers for existing customers – If you have provided us with your email address when purchasing, we may use it to send you similar offers (Article 6(1)(f). You can unsubscribe at any time.

⸻

7. TRANSFER OF DATA FOR DELIVERY AND PAYMENT

In order to carry out deliveries, relevant information is shared with shipping companies (GDPR Article 6(1)(b). When using payment providers such as PayPal or Klarna, necessary data is transferred to these parties, subject to their respective privacy policies.

⸻

8. REQUEST FOR REVIEWS

If you give your consent, we will use your email to ask for feedback on your order (GDPR Article 6, Paragraph 1, Letter a). You can withdraw your consent at any time.

⸻

9. SOCIAL PLUGINS

We only use HTML links in Shariff format to e.g. Facebook and Instagram. No automatic connection is established when the page loads - only when you click on the link.

⸻

10. ONLINE MARKETING

10.1 Google DoubleClick - We use cookies to display relevant ads and measure conversions. This is done on the basis of GDPR Article 6, Paragraph 1, Letter f.

10.2 Google Ads Conversion - Cookies are used to track clicks and conver…